Liechtenstein’s population believes the country has made good progress in digitizing its state and economy. People are concerned about issues like cyber security, workplace competition, and data security.

According to a recent survey by the Liechtenstein Institute, most respondents had a positive view of digitalization. The research institution asked 700 people on behalf of digital-liechtenstein.li in late 2022, capturing their views on digital progress. While the overall view on digitalization is positive, respondents also see shortcomings and areas for improvement. Here are the most interesting answers and trends.

Generally positive

People generally say Liechtenstein has achieved a sufficient status of digitalization compared with other countries. Most of those surveyed are convinced that digitalization makes many things easier. That said, people who work within the digital space generally have a more skeptical view of Liechtenstein’s digital progress than those who are not interested in digitalization.

Better than its neighbors

Compared to neighboring countries such as Germany or Austria, the respondents believe Liechtenstein is generally doing well. The digital maturity of the economy and the state is generally evaluated positively, although there are significant differences. A relative majority of those surveyed believe that the state administration lags digitally. However, the example of Germany shows that it could be even worse: 98 percent there believe that state services are not sufficiently digitized.

Cyber threats

One area where most respondents would like to see improvements is protection against cyber threats. Around three-quarters believe that there is a need for action in this area. High-profile hacks like the hack of the Liechtenstein University servers last year have brought more attention to cyber threats. The Liechtenstein police have also stepped up their efforts to combat cybercrime.

A central point of contact

Almost two-thirds of those surveyed also favor a central point of contact for all digital questions. The Liechtenstein government and various initiatives have launched digital platforms and forums for people to get educated about digital topics, but there is no central authority to contact.

Automation and Employment           

Most people seem unafraid to lose their jobs to machines anytime soon. The majority of those surveyed expect digitization to have a positive effect on employment. Around 40 percent expect automation to lead to job losses in the medium term, but at the same time, almost as many expect new job opportunities to emerge.

Skill development

People are generally upbeat about improving their digital skills. Around 60 percent want to improve their digital skills, although often primarily self-taught. A significant number also believe that digitalization means more pressure to perform. Obstacles to education and training include a lack of time, the costs of training, and a lack of suitable learning opportunities.

Trust

While digitalization is generally seen positively, people still have more trust in existing analog systems. When given a choice, the population of Liechtenstein generally trusts the analog solution (still) more than the corresponding digital solution.

Data Protection

More than a third of those surveyed feel nervous about digital development. Either because they are worried about access to and use of their data or because they believe that software companies have too much power over their lives and their data. The level of fear correlates with digital interest and competence, meaning those who are digitally competent feel less insecure about their future.

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